015949a7f6
Email integration: IMAP polling via webklex/php-imap (M365/Zoho/MIAB
compatible), TicketEmailProcessor with 3-strategy ticket matching
(In-Reply-To, References, subject line [EZSCALE-{id}]), signature and
quote stripping, scheduled command every 2min.
Outbound: 4 notification classes (TicketCreated, CustomerReply,
StaffReply, StatusChanged) with email threading headers via
withSymfonyMessage(). Staff replies set Reply-To: support@ezscale.cloud.
Frontend: ticket reference chips on all pages, "Via Email" badges on
email-originated replies. 12 new tests (163 total, 816 assertions).
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
57 lines
1.8 KiB
PHP
57 lines
1.8 KiB
PHP
<?php
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declare(strict_types=1);
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namespace App\Notifications;
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use App\Models\SupportTicket;
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use App\Models\TicketReply;
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use Illuminate\Bus\Queueable;
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use Illuminate\Contracts\Queue\ShouldQueue;
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use Illuminate\Notifications\Messages\MailMessage;
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use Illuminate\Notifications\Notification;
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class TicketCustomerReplyNotification extends Notification implements ShouldQueue
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{
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use Queueable;
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public function __construct(
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public SupportTicket $ticket,
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public TicketReply $reply,
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) {}
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/** @return array<int, string> */
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public function via(object $notifiable): array
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{
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return ['mail', 'database'];
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}
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public function toMail(object $notifiable): MailMessage
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{
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$reference = $this->ticket->ticket_reference ?? '[EZSCALE-'.$this->ticket->id.']';
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$adminUrl = 'https://'.config('app.domains.admin').'/tickets/'.$this->ticket->id;
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return (new MailMessage)
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->subject('Re: '.$this->ticket->subject.' '.$reference)
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->greeting("Hello {$notifiable->name}!")
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->line('A customer has replied to a support ticket.')
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->line('**Ticket:** '.$this->ticket->subject)
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->line('**Customer:** '.($this->reply->user?->name ?? $this->reply->from_email ?? 'Unknown'))
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->line($this->reply->body)
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->action('View Ticket', $adminUrl)
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->line('Please review and respond at your earliest convenience.');
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}
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/** @return array<string, mixed> */
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public function toArray(object $notifiable): array
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{
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return [
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'type' => 'ticket_customer_reply',
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'ticket_id' => $this->ticket->id,
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'reply_id' => $this->reply->id,
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'subject' => $this->ticket->subject,
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'message' => 'Customer replied to ticket: '.$this->ticket->subject,
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];
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}
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}
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