From 960380392870037c165cc4c6090afc7df07caa9df7fbe13fc5a6aa5ce94430b8 Mon Sep 17 00:00:00 2001
From: Claude Dev <support+claude@ezscale.cloud>
Date: Mon, 9 Feb 2026 13:55:27 -0500
Subject: [PATCH] Add plan upgrade/downgrade, order management, impersonation,
 and contact form

- Plan upgrade/downgrade flow: UpgradeController with price difference
  calculations, Upgrade.vue with feature comparison and confirmation dialog
- Admin order management: Order model/migration/factory, OrderController
  with process/complete/cancel/notes, Index and Show pages with filters
- Admin impersonation: start/stop endpoints, session-based tracking,
  impersonation banner in AccountLayout, audit logging
- Contact form: ContactRequest validation, ContactController with email,
  marketing route for form submission
- FlashMessages now supports info alerts
- Inertia shared data includes impersonation state
- 114 tests passing (623 assertions)

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
---
 .../Controllers/Account/UpgradeController.php | 138 +++++
 .../Admin/ImpersonationController.php         |  67 +++
 .../Controllers/Admin/OrderController.php     | 140 +++++
 .../Marketing/ContactController.php           |  31 ++
 .../Http/Middleware/HandleInertiaRequests.php |   2 +
 .../Middleware/ImpersonationMiddleware.php    |  22 +
 website/app/Http/Requests/ContactRequest.php  |  26 +
 website/app/Models/Order.php                  |  60 ++
 website/app/Models/Plan.php                   |   5 +
 website/app/Models/User.php                   |   5 +
 website/database/factories/OrderFactory.php   |  48 ++
 .../2026_02_09_190000_create_orders_table.php |  36 ++
 .../resources/ts/Components/FlashMessages.vue |   3 +
 .../resources/ts/Layouts/AccountLayout.vue    |  28 +
 .../ts/Pages/Admin/Customers/Show.vue         |  11 +-
 .../resources/ts/Pages/Admin/Orders/Index.vue | 225 ++++++++
 .../resources/ts/Pages/Admin/Orders/Show.vue  | 520 ++++++++++++++++++
 website/resources/ts/Pages/Services/Show.vue  |  60 +-
 .../resources/ts/Pages/Services/Upgrade.vue   | 468 ++++++++++++++++
 website/resources/ts/navigation/admin.ts      |   1 +
 website/resources/ts/utils/resolvers.ts       |  11 +
 website/routes/account.php                    |   3 +
 website/routes/admin.php                      |  12 +
 website/routes/marketing.php                  |   2 +
 24 files changed, 1911 insertions(+), 13 deletions(-)
 create mode 100644 website/app/Http/Controllers/Account/UpgradeController.php
 create mode 100644 website/app/Http/Controllers/Admin/ImpersonationController.php
 create mode 100644 website/app/Http/Controllers/Admin/OrderController.php
 create mode 100644 website/app/Http/Controllers/Marketing/ContactController.php
 create mode 100644 website/app/Http/Middleware/ImpersonationMiddleware.php
 create mode 100644 website/app/Http/Requests/ContactRequest.php
 create mode 100644 website/app/Models/Order.php
 create mode 100644 website/database/factories/OrderFactory.php
 create mode 100644 website/database/migrations/2026_02_09_190000_create_orders_table.php
 create mode 100644 website/resources/ts/Pages/Admin/Orders/Index.vue
 create mode 100644 website/resources/ts/Pages/Admin/Orders/Show.vue
 create mode 100644 website/resources/ts/Pages/Services/Upgrade.vue

diff --git a/website/app/Http/Controllers/Account/UpgradeController.php b/website/app/Http/Controllers/Account/UpgradeController.php
new file mode 100644
index 0000000..798dae7
--- /dev/null
+++ b/website/app/Http/Controllers/Account/UpgradeController.php
@@ -0,0 +1,138 @@
+<?php
+
+declare(strict_types=1);
+
+namespace App\Http\Controllers\Account;
+
+use App\Http\Controllers\Controller;
+use App\Models\AuditLog;
+use App\Models\Invoice;
+use App\Models\Plan;
+use App\Models\Service;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\DB;
+use Inertia\Inertia;
+use Inertia\Response;
+
+class UpgradeController extends Controller
+{
+    public function show(Request $request, Service $service): Response
+    {
+        abort_unless($service->user_id === $request->user()->id, 403);
+        abort_unless($service->isActive(), 403, 'Only active services can be upgraded or downgraded.');
+
+        $service->load('plan');
+
+        $currentPlan = $service->plan;
+
+        $availablePlans = Plan::query()
+            ->where('service_type', $currentPlan->service_type)
+            ->where('status', 'active')
+            ->where('id', '!=', $currentPlan->id)
+            ->where(function ($query) {
+                $query->whereNull('stock_quantity')
+                    ->orWhere('stock_quantity', '>', 0);
+            })
+            ->orderBy('price')
+            ->get()
+            ->map(function (Plan $plan) use ($currentPlan): array {
+                $currentPrice = (float) $currentPlan->price;
+                $newPrice = (float) $plan->price;
+                $priceDifference = round($newPrice - $currentPrice, 2);
+
+                return [
+                    ...$plan->toArray(),
+                    'price_difference' => $priceDifference,
+                    'is_upgrade' => $priceDifference > 0,
+                ];
+            });
+
+        return Inertia::render('Services/Upgrade', [
+            'service' => $service,
+            'currentPlan' => $currentPlan,
+            'availablePlans' => $availablePlans,
+        ]);
+    }
+
+    public function store(Request $request, Service $service): RedirectResponse
+    {
+        abort_unless($service->user_id === $request->user()->id, 403);
+        abort_unless($service->isActive(), 403, 'Only active services can be upgraded or downgraded.');
+
+        $validated = $request->validate([
+            'plan_id' => ['required', 'integer', 'exists:plans,id'],
+        ]);
+
+        $service->load('plan');
+        $currentPlan = $service->plan;
+        $newPlan = Plan::findOrFail($validated['plan_id']);
+
+        abort_unless($newPlan->service_type === $currentPlan->service_type, 422, 'Cannot switch to a plan of a different service type.');
+        abort_unless($newPlan->isAvailable(), 422, 'The selected plan is not available.');
+        abort_if($newPlan->id === $currentPlan->id, 422, 'You are already on this plan.');
+
+        $currentPrice = (float) $currentPlan->price;
+        $newPrice = (float) $newPlan->price;
+        $priceDifference = round($newPrice - $currentPrice, 2);
+        $isUpgrade = $priceDifference > 0;
+
+        DB::transaction(function () use ($service, $currentPlan, $newPlan, $priceDifference, $isUpgrade, $request): void {
+            $oldPlanId = $service->plan_id;
+
+            $service->update([
+                'plan_id' => $newPlan->id,
+            ]);
+
+            if ($priceDifference !== 0.0) {
+                $invoiceNumber = 'INV-'.strtoupper(uniqid());
+                $invoiceStatus = $isUpgrade ? 'pending' : 'paid';
+                $invoiceTotal = abs($priceDifference);
+
+                $description = $isUpgrade
+                    ? "Upgrade from {$currentPlan->name} to {$newPlan->name}"
+                    : "Credit: Downgrade from {$currentPlan->name} to {$newPlan->name}";
+
+                $invoice = Invoice::create([
+                    'user_id' => $request->user()->id,
+                    'subscription_id' => $service->subscription_id,
+                    'gateway' => 'internal',
+                    'number' => $invoiceNumber,
+                    'total' => $isUpgrade ? $invoiceTotal : -$invoiceTotal,
+                    'tax' => 0,
+                    'currency' => 'USD',
+                    'status' => $invoiceStatus,
+                    'due_date' => $isUpgrade ? now()->addDays(7) : null,
+                    'paid_at' => $isUpgrade ? null : now(),
+                ]);
+
+                $invoice->items()->create([
+                    'description' => $description,
+                    'amount' => $isUpgrade ? $invoiceTotal : -$invoiceTotal,
+                    'quantity' => 1,
+                ]);
+            }
+
+            AuditLog::create([
+                'user_id' => $request->user()->id,
+                'action' => $isUpgrade ? 'service.upgrade' : 'service.downgrade',
+                'resource_type' => 'service',
+                'resource_id' => $service->id,
+                'ip_address' => $request->ip(),
+                'user_agent' => $request->userAgent(),
+                'changes' => [
+                    'old_plan_id' => $oldPlanId,
+                    'new_plan_id' => $newPlan->id,
+                    'old_plan_name' => $currentPlan->name,
+                    'new_plan_name' => $newPlan->name,
+                    'price_difference' => $priceDifference,
+                ],
+            ]);
+        });
+
+        $actionLabel = $isUpgrade ? 'upgraded' : 'downgraded';
+
+        return redirect()->route('account.services.show', $service)
+            ->with('success', "Service successfully {$actionLabel} to {$newPlan->name}.");
+    }
+}
diff --git a/website/app/Http/Controllers/Admin/ImpersonationController.php b/website/app/Http/Controllers/Admin/ImpersonationController.php
new file mode 100644
index 0000000..b794c54
--- /dev/null
+++ b/website/app/Http/Controllers/Admin/ImpersonationController.php
@@ -0,0 +1,67 @@
+<?php
+
+declare(strict_types=1);
+
+namespace App\Http\Controllers\Admin;
+
+use App\Http\Controllers\Controller;
+use App\Models\AuditLog;
+use App\Models\User;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\Auth;
+
+class ImpersonationController extends Controller
+{
+    public function start(Request $request, User $user): RedirectResponse
+    {
+        if ($user->isAdmin()) {
+            return redirect()
+                ->back()
+                ->with('error', 'Cannot impersonate admin users.');
+        }
+
+        AuditLog::query()->create([
+            'user_id' => $user->id,
+            'admin_id' => $request->user()->id,
+            'action' => 'impersonate_start',
+            'resource_type' => 'User',
+            'resource_id' => $user->id,
+            'ip_address' => $request->ip(),
+            'user_agent' => $request->userAgent(),
+            'changes' => [
+                'admin' => $request->user()->name,
+                'customer' => $user->name,
+            ],
+        ]);
+
+        $request->session()->put('impersonator_id', $request->user()->id);
+
+        Auth::login($user);
+
+        return redirect('https://'.config('app.domains.account').'/dashboard')
+            ->with('info', "You are now impersonating {$user->name}.");
+    }
+
+    public function stop(Request $request): RedirectResponse
+    {
+        $impersonatorId = $request->session()->get('impersonator_id');
+
+        if (! $impersonatorId) {
+            return redirect()->back();
+        }
+
+        $admin = User::find($impersonatorId);
+
+        if (! $admin) {
+            return redirect()->back()->with('error', 'Original admin user not found.');
+        }
+
+        $request->session()->forget('impersonator_id');
+
+        Auth::login($admin);
+
+        return redirect('https://'.config('app.domains.admin').'/dashboard')
+            ->with('success', 'Impersonation ended.');
+    }
+}
diff --git a/website/app/Http/Controllers/Admin/OrderController.php b/website/app/Http/Controllers/Admin/OrderController.php
new file mode 100644
index 0000000..b220c83
--- /dev/null
+++ b/website/app/Http/Controllers/Admin/OrderController.php
@@ -0,0 +1,140 @@
+<?php
+
+declare(strict_types=1);
+
+namespace App\Http\Controllers\Admin;
+
+use App\Http\Controllers\Controller;
+use App\Models\AuditLog;
+use App\Models\Order;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Inertia\Inertia;
+use Inertia\Response;
+
+class OrderController extends Controller
+{
+    public function index(Request $request): Response
+    {
+        $query = Order::query()
+            ->with(['user:id,name,email', 'plan:id,name,service_type,price,billing_cycle']);
+
+        // Search by order number or customer name/email
+        if ($search = $request->input('search')) {
+            $query->where(function ($q) use ($search): void {
+                $q->where('order_number', 'like', "%{$search}%")
+                    ->orWhereHas('user', function ($uq) use ($search): void {
+                        $uq->where('name', 'like', "%{$search}%")
+                            ->orWhere('email', 'like', "%{$search}%");
+                    });
+            });
+        }
+
+        // Filter by status
+        if ($status = $request->input('status')) {
+            $query->where('status', $status);
+        }
+
+        $orders = $query->latest()->paginate(25)->withQueryString();
+
+        return Inertia::render('Admin/Orders/Index', [
+            'orders' => $orders,
+            'filters' => [
+                'search' => $request->input('search', ''),
+                'status' => $request->input('status', ''),
+            ],
+        ]);
+    }
+
+    public function show(Order $order): Response
+    {
+        $order->load([
+            'user:id,name,email,status',
+            'plan:id,name,service_type,price,billing_cycle',
+            'invoice:id,number,total,status',
+            'service:id,hostname,status,ipv4_address',
+        ]);
+
+        return Inertia::render('Admin/Orders/Show', [
+            'order' => $order,
+        ]);
+    }
+
+    public function process(Order $order): RedirectResponse
+    {
+        $order->update(['status' => 'processing']);
+
+        AuditLog::create([
+            'user_id' => $order->user_id,
+            'admin_id' => auth()->id(),
+            'action' => 'process_order',
+            'resource_type' => 'order',
+            'resource_id' => $order->id,
+            'ip_address' => request()->ip(),
+            'user_agent' => request()->userAgent(),
+        ]);
+
+        return redirect()->back()->with('success', "Order {$order->order_number} is now processing.");
+    }
+
+    public function complete(Order $order): RedirectResponse
+    {
+        $order->update([
+            'status' => 'completed',
+            'completed_at' => now(),
+        ]);
+
+        AuditLog::create([
+            'user_id' => $order->user_id,
+            'admin_id' => auth()->id(),
+            'action' => 'complete_order',
+            'resource_type' => 'order',
+            'resource_id' => $order->id,
+            'ip_address' => request()->ip(),
+            'user_agent' => request()->userAgent(),
+        ]);
+
+        return redirect()->back()->with('success', "Order {$order->order_number} has been completed.");
+    }
+
+    public function cancel(Order $order): RedirectResponse
+    {
+        $order->update([
+            'status' => 'cancelled',
+            'cancelled_at' => now(),
+        ]);
+
+        AuditLog::create([
+            'user_id' => $order->user_id,
+            'admin_id' => auth()->id(),
+            'action' => 'cancel_order',
+            'resource_type' => 'order',
+            'resource_id' => $order->id,
+            'ip_address' => request()->ip(),
+            'user_agent' => request()->userAgent(),
+        ]);
+
+        return redirect()->back()->with('success', "Order {$order->order_number} has been cancelled.");
+    }
+
+    public function updateNotes(Request $request, Order $order): RedirectResponse
+    {
+        $validated = $request->validate([
+            'admin_notes' => ['nullable', 'string', 'max:1000'],
+        ]);
+
+        $order->update(['admin_notes' => $validated['admin_notes']]);
+
+        AuditLog::create([
+            'user_id' => $order->user_id,
+            'admin_id' => auth()->id(),
+            'action' => 'update_order_notes',
+            'resource_type' => 'order',
+            'resource_id' => $order->id,
+            'ip_address' => request()->ip(),
+            'user_agent' => request()->userAgent(),
+        ]);
+
+        return redirect()->back()->with('success', 'Admin notes updated.');
+    }
+}
diff --git a/website/app/Http/Controllers/Marketing/ContactController.php b/website/app/Http/Controllers/Marketing/ContactController.php
new file mode 100644
index 0000000..7c5f703
--- /dev/null
+++ b/website/app/Http/Controllers/Marketing/ContactController.php
@@ -0,0 +1,31 @@
+<?php
+
+declare(strict_types=1);
+
+namespace App\Http\Controllers\Marketing;
+
+use App\Http\Controllers\Controller;
+use App\Http\Requests\ContactRequest;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Support\Facades\Mail;
+
+class ContactController extends Controller
+{
+    public function store(ContactRequest $request): RedirectResponse
+    {
+        $data = $request->validated();
+
+        Mail::raw(
+            "Name: {$data['name']}\nEmail: {$data['email']}\nSubject: {$data['subject']}\n\n{$data['message']}",
+            function ($message) use ($data): void {
+                $message->to(config('mail.from.address'))
+                    ->replyTo($data['email'], $data['name'])
+                    ->subject("[EZSCALE Contact] {$data['subject']}");
+            }
+        );
+
+        return redirect()
+            ->back()
+            ->with('success', 'Thank you for your message! We\'ll get back to you shortly.');
+    }
+}
diff --git a/website/app/Http/Middleware/HandleInertiaRequests.php b/website/app/Http/Middleware/HandleInertiaRequests.php
index 9e3b7c8..fea525d 100644
--- a/website/app/Http/Middleware/HandleInertiaRequests.php
+++ b/website/app/Http/Middleware/HandleInertiaRequests.php
@@ -19,7 +19,9 @@ class HandleInertiaRequests extends Middleware
             'flash' => fn () => [
                 'success' => $request->session()->get('success'),
                 'error' => $request->session()->get('error'),
+                'info' => $request->session()->get('info'),
             ],
+            'impersonating' => fn () => $request->session()->has('impersonator_id'),
             'domains' => fn () => [
                 'marketing' => config('app.domains.marketing'),
                 'account' => config('app.domains.account'),
diff --git a/website/app/Http/Middleware/ImpersonationMiddleware.php b/website/app/Http/Middleware/ImpersonationMiddleware.php
new file mode 100644
index 0000000..f3322c1
--- /dev/null
+++ b/website/app/Http/Middleware/ImpersonationMiddleware.php
@@ -0,0 +1,22 @@
+<?php
+
+declare(strict_types=1);
+
+namespace App\Http\Middleware;
+
+use Closure;
+use Illuminate\Http\Request;
+use Symfony\Component\HttpFoundation\Response;
+
+class ImpersonationMiddleware
+{
+    public function handle(Request $request, Closure $next): Response
+    {
+        if ($request->session()->has('impersonator_id')) {
+            $request->merge(['is_impersonating' => true]);
+            $request->merge(['impersonator_id' => $request->session()->get('impersonator_id')]);
+        }
+
+        return $next($request);
+    }
+}
diff --git a/website/app/Http/Requests/ContactRequest.php b/website/app/Http/Requests/ContactRequest.php
new file mode 100644
index 0000000..1faa10e
--- /dev/null
+++ b/website/app/Http/Requests/ContactRequest.php
@@ -0,0 +1,26 @@
+<?php
+
+declare(strict_types=1);
+
+namespace App\Http\Requests;
+
+use Illuminate\Foundation\Http\FormRequest;
+
+class ContactRequest extends FormRequest
+{
+    public function authorize(): bool
+    {
+        return true;
+    }
+
+    /** @return array<string, array<int, string>> */
+    public function rules(): array
+    {
+        return [
+            'name' => ['required', 'string', 'max:255'],
+            'email' => ['required', 'email', 'max:255'],
+            'subject' => ['required', 'string', 'max:255'],
+            'message' => ['required', 'string', 'min:10', 'max:5000'],
+        ];
+    }
+}
diff --git a/website/app/Models/Order.php b/website/app/Models/Order.php
new file mode 100644
index 0000000..173ade2
--- /dev/null
+++ b/website/app/Models/Order.php
@@ -0,0 +1,60 @@
+<?php
+
+declare(strict_types=1);
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class Order extends Model
+{
+    use HasFactory;
+
+    protected $fillable = [
+        'user_id',
+        'plan_id',
+        'invoice_id',
+        'service_id',
+        'order_number',
+        'status',
+        'total',
+        'currency',
+        'payment_gateway',
+        'configuration',
+        'admin_notes',
+        'completed_at',
+        'cancelled_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'total' => 'decimal:2',
+            'configuration' => 'json',
+            'completed_at' => 'datetime',
+            'cancelled_at' => 'datetime',
+        ];
+    }
+
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    public function plan(): BelongsTo
+    {
+        return $this->belongsTo(Plan::class);
+    }
+
+    public function invoice(): BelongsTo
+    {
+        return $this->belongsTo(Invoice::class);
+    }
+
+    public function service(): BelongsTo
+    {
+        return $this->belongsTo(Service::class);
+    }
+}
diff --git a/website/app/Models/Plan.php b/website/app/Models/Plan.php
index edfa7ce..d285bf7 100644
--- a/website/app/Models/Plan.php
+++ b/website/app/Models/Plan.php
@@ -38,6 +38,11 @@ class Plan extends Model
         ];
     }
 
+    public function orders(): HasMany
+    {
+        return $this->hasMany(Order::class);
+    }
+
     public function services(): HasMany
     {
         return $this->hasMany(Service::class);
diff --git a/website/app/Models/User.php b/website/app/Models/User.php
index 5fa0a43..8684400 100644
--- a/website/app/Models/User.php
+++ b/website/app/Models/User.php
@@ -79,6 +79,11 @@ class User extends Authenticatable implements MustVerifyEmail
         return $this->hasMany(SupportTicket::class);
     }
 
+    public function orders(): HasMany
+    {
+        return $this->hasMany(Order::class);
+    }
+
     public function couponRedemptions(): HasMany
     {
         return $this->hasMany(CouponRedemption::class);
diff --git a/website/database/factories/OrderFactory.php b/website/database/factories/OrderFactory.php
new file mode 100644
index 0000000..44736d6
--- /dev/null
+++ b/website/database/factories/OrderFactory.php
@@ -0,0 +1,48 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Database\Factories;
+
+use App\Models\Plan;
+use App\Models\User;
+use Illuminate\Database\Eloquent\Factories\Factory;
+
+/** @extends \Illuminate\Database\Eloquent\Factories\Factory<\App\Models\Order> */
+class OrderFactory extends Factory
+{
+    /** @return array<string, mixed> */
+    public function definition(): array
+    {
+        return [
+            'user_id' => User::factory(),
+            'plan_id' => Plan::factory(),
+            'order_number' => 'ORD-'.strtoupper(fake()->unique()->bothify('########')),
+            'status' => fake()->randomElement(['pending', 'processing', 'completed', 'cancelled']),
+            'total' => fake()->randomFloat(2, 5, 200),
+            'currency' => 'USD',
+            'payment_gateway' => fake()->randomElement(['stripe', 'paypal']),
+            'configuration' => ['hostname' => fake()->domainWord().'.ezscale.cloud'],
+        ];
+    }
+
+    public function pending(): static
+    {
+        return $this->state(fn () => ['status' => 'pending']);
+    }
+
+    public function processing(): static
+    {
+        return $this->state(fn () => ['status' => 'processing']);
+    }
+
+    public function completed(): static
+    {
+        return $this->state(fn () => ['status' => 'completed', 'completed_at' => now()]);
+    }
+
+    public function cancelled(): static
+    {
+        return $this->state(fn () => ['status' => 'cancelled', 'cancelled_at' => now()]);
+    }
+}
diff --git a/website/database/migrations/2026_02_09_190000_create_orders_table.php b/website/database/migrations/2026_02_09_190000_create_orders_table.php
new file mode 100644
index 0000000..e56756b
--- /dev/null
+++ b/website/database/migrations/2026_02_09_190000_create_orders_table.php
@@ -0,0 +1,36 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('orders', function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('user_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('plan_id')->constrained();
+            $table->foreignId('invoice_id')->nullable()->constrained()->nullOnDelete();
+            $table->foreignId('service_id')->nullable()->constrained()->nullOnDelete();
+            $table->string('order_number')->unique();
+            $table->string('status')->default('pending'); // pending, processing, completed, cancelled, failed
+            $table->decimal('total', 10, 2);
+            $table->string('currency', 3)->default('USD');
+            $table->string('payment_gateway')->nullable(); // stripe, paypal
+            $table->json('configuration')->nullable(); // hostname, OS, location, etc.
+            $table->text('admin_notes')->nullable();
+            $table->timestamp('completed_at')->nullable();
+            $table->timestamp('cancelled_at')->nullable();
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('orders');
+    }
+};
diff --git a/website/resources/ts/Components/FlashMessages.vue b/website/resources/ts/Components/FlashMessages.vue
index 07c35c9..d1ffd04 100644
--- a/website/resources/ts/Components/FlashMessages.vue
+++ b/website/resources/ts/Components/FlashMessages.vue
@@ -13,4 +13,7 @@ const flash = computed(() => (page.props as Record<string, unknown>).flash as Re
   <VAlert v-if="flash.error" type="error" variant="tonal" closable class="mb-4">
     {{ flash.error }}
   </VAlert>
+  <VAlert v-if="flash.info" type="info" variant="tonal" closable class="mb-4">
+    {{ flash.info }}
+  </VAlert>
 </template>
diff --git a/website/resources/ts/Layouts/AccountLayout.vue b/website/resources/ts/Layouts/AccountLayout.vue
index 05bf6e6..b63d45f 100644
--- a/website/resources/ts/Layouts/AccountLayout.vue
+++ b/website/resources/ts/Layouts/AccountLayout.vue
@@ -19,11 +19,14 @@ interface AuthUser {
 interface PageProps {
   auth: { user: AuthUser | null }
   domains: { marketing: string; account: string; admin: string }
+  impersonating: boolean
 }
 
 const page = usePage()
 const props = computed(() => page.props as unknown as PageProps)
 const user = computed(() => props.value.auth?.user)
+const isImpersonating = computed(() => props.value.impersonating)
+const adminUrl = computed(() => `https://${props.value.domains?.admin}`)
 const currentUrl = computed(() => page.url)
 
 function isActive(matchPrefix: string): boolean {
@@ -90,6 +93,31 @@ function isActive(matchPrefix: string): boolean {
       </VContainer>
     </VAppBar>
 
+    <!-- Impersonation Banner -->
+    <VBanner
+      v-if="isImpersonating"
+      color="warning"
+      icon="tabler-user-shield"
+      sticky
+      class="impersonation-banner"
+    >
+      <template #text>
+        You are impersonating <strong>{{ user?.name }}</strong>. Actions will be attributed to this user.
+      </template>
+      <template #actions>
+        <Link
+          :href="adminUrl + '/impersonate/stop'"
+          method="post"
+          as="button"
+          class="text-decoration-none"
+        >
+          <VBtn color="warning" variant="tonal" size="small">
+            Stop Impersonating
+          </VBtn>
+        </Link>
+      </template>
+    </VBanner>
+
     <VMain>
       <VContainer>
         <FlashMessages />
diff --git a/website/resources/ts/Pages/Admin/Customers/Show.vue b/website/resources/ts/Pages/Admin/Customers/Show.vue
index 8044c24..39c5ecf 100644
--- a/website/resources/ts/Pages/Admin/Customers/Show.vue
+++ b/website/resources/ts/Pages/Admin/Customers/Show.vue
@@ -1,5 +1,5 @@
 <script lang="ts" setup>
-import { Link, useForm } from '@inertiajs/vue3'
+import { Link, router, useForm } from '@inertiajs/vue3'
 import { ref } from 'vue'
 import AdminLayout from '@/Layouts/AdminLayout.vue'
 import { resolveInvoiceStatusColor, resolveSubscriptionStatusColor } from '@/utils/resolvers'
@@ -230,6 +230,15 @@ function formatBillingAddress(profile: CustomerProfile | null): string {
           </div>
 
           <div class="d-flex align-center ga-2">
+            <VBtn
+              color="info"
+              variant="tonal"
+              size="small"
+              @click="router.post(`/impersonate/${customer.id}`)"
+            >
+              <VIcon icon="tabler-user-shield" start />
+              Impersonate
+            </VBtn>
             <VBtn
               v-if="customer.status !== 'suspended'"
               color="warning"
diff --git a/website/resources/ts/Pages/Admin/Orders/Index.vue b/website/resources/ts/Pages/Admin/Orders/Index.vue
new file mode 100644
index 0000000..3158a89
--- /dev/null
+++ b/website/resources/ts/Pages/Admin/Orders/Index.vue
@@ -0,0 +1,225 @@
+<script lang="ts" setup>
+import { Link, router } from '@inertiajs/vue3'
+import { ref, watch } from 'vue'
+import AdminLayout from '@/Layouts/AdminLayout.vue'
+import { formatPrice } from '@/utils/resolvers'
+import type { PaginatedResponse, StatusColor } from '@/types'
+
+interface OrderUser {
+  id: number
+  name: string
+  email: string
+}
+
+interface OrderPlan {
+  id: number
+  name: string
+  service_type: string
+  price: string
+  billing_cycle: string
+}
+
+interface OrderItem {
+  id: number
+  user_id: number
+  plan_id: number
+  order_number: string
+  status: string
+  total: string
+  currency: string
+  payment_gateway: string | null
+  created_at: string
+  user: OrderUser | null
+  plan: OrderPlan | null
+}
+
+interface Filters {
+  search: string
+  status: string
+}
+
+interface Props {
+  orders: PaginatedResponse<OrderItem>
+  filters: Filters
+}
+
+defineOptions({ layout: AdminLayout })
+
+const props = defineProps<Props>()
+
+const search = ref<string>(props.filters.search)
+const status = ref<string>(props.filters.status)
+
+const statusOptions = [
+  { title: 'All Statuses', value: '' },
+  { title: 'Pending', value: 'pending' },
+  { title: 'Processing', value: 'processing' },
+  { title: 'Completed', value: 'completed' },
+  { title: 'Cancelled', value: 'cancelled' },
+  { title: 'Failed', value: 'failed' },
+]
+
+let searchTimeout: ReturnType<typeof setTimeout> | null = null
+
+function applyFilters(): void {
+  router.get('/orders', {
+    search: search.value || undefined,
+    status: status.value || undefined,
+  }, {
+    preserveState: true,
+    preserveScroll: true,
+  })
+}
+
+watch(search, () => {
+  if (searchTimeout) clearTimeout(searchTimeout)
+  searchTimeout = setTimeout(applyFilters, 300)
+})
+
+watch(status, () => {
+  applyFilters()
+})
+
+function resolveOrderStatusColor(statusVal: string): StatusColor {
+  const map: Record<string, StatusColor> = {
+    pending: 'warning',
+    processing: 'info',
+    completed: 'success',
+    cancelled: 'error',
+    failed: 'error',
+  }
+  return map[statusVal] ?? 'secondary'
+}
+
+function formatDate(dateStr: string): string {
+  const date = new Date(dateStr)
+  return date.toLocaleDateString('en-US', { month: 'short', day: '2-digit', year: 'numeric' })
+}
+</script>
+
+<template>
+  <div>
+    <div class="d-flex align-center justify-space-between mb-6">
+      <div>
+        <div class="text-h4 font-weight-bold">
+          Orders
+        </div>
+        <div class="text-body-2 text-medium-emphasis">
+          Manage all customer orders
+        </div>
+      </div>
+    </div>
+
+    <!-- Filters -->
+    <VCard class="mb-6">
+      <VCardText>
+        <VRow>
+          <VCol cols="12" md="8">
+            <VTextField
+              v-model="search"
+              prepend-inner-icon="tabler-search"
+              placeholder="Search by order number, customer name, or email..."
+              density="compact"
+              clearable
+              hide-details
+              @click:clear="search = ''"
+            />
+          </VCol>
+          <VCol cols="12" md="4">
+            <VSelect
+              v-model="status"
+              :items="statusOptions"
+              density="compact"
+              hide-details
+              label="Status"
+            />
+          </VCol>
+        </VRow>
+      </VCardText>
+    </VCard>
+
+    <!-- Orders Table -->
+    <VCard>
+      <VCardText v-if="orders.data.length === 0" class="text-center py-12">
+        <VIcon icon="tabler-shopping-cart-off" size="48" color="disabled" class="mb-2" />
+        <div class="text-medium-emphasis">
+          No orders found.
+        </div>
+      </VCardText>
+
+      <VTable v-else density="comfortable" hover>
+        <thead>
+          <tr>
+            <th>Order #</th>
+            <th>Customer</th>
+            <th>Plan</th>
+            <th class="text-end">
+              Total
+            </th>
+            <th>Status</th>
+            <th>Gateway</th>
+            <th>Created</th>
+            <th class="text-center">
+              Actions
+            </th>
+          </tr>
+        </thead>
+        <tbody>
+          <tr v-for="order in orders.data" :key="order.id">
+            <td class="text-body-2 font-weight-medium">
+              {{ order.order_number }}
+            </td>
+            <td>
+              <div class="d-flex flex-column">
+                <span class="text-body-2 font-weight-medium">{{ order.user?.name ?? 'Unknown' }}</span>
+                <span class="text-caption text-medium-emphasis">{{ order.user?.email ?? '' }}</span>
+              </div>
+            </td>
+            <td class="text-body-2">
+              {{ order.plan?.name ?? 'N/A' }}
+            </td>
+            <td class="text-end text-body-2 font-weight-medium">
+              {{ formatPrice(order.total) }}
+            </td>
+            <td>
+              <VChip
+                :color="resolveOrderStatusColor(order.status)"
+                size="small"
+                class="text-capitalize"
+              >
+                {{ order.status }}
+              </VChip>
+            </td>
+            <td class="text-body-2 text-capitalize">
+              {{ order.payment_gateway ?? '---' }}
+            </td>
+            <td class="text-body-2">
+              {{ formatDate(order.created_at) }}
+            </td>
+            <td class="text-center">
+              <Link :href="`/orders/${order.id}`">
+                <VBtn variant="text" size="small" color="primary">
+                  <VIcon icon="tabler-eye" size="18" />
+                </VBtn>
+              </Link>
+            </td>
+          </tr>
+        </tbody>
+      </VTable>
+
+      <!-- Pagination -->
+      <VCardText v-if="orders.last_page > 1" class="d-flex align-center justify-center pt-2">
+        <VPagination
+          :model-value="orders.data.length > 0 ? Math.ceil((orders.from ?? 1) / 25) : 1"
+          :length="orders.last_page"
+          :total-visible="7"
+          @update:model-value="(page: number) => router.get('/orders', { ...props.filters, page }, { preserveState: true, preserveScroll: true })"
+        />
+      </VCardText>
+
+      <VCardText v-if="orders.total > 0" class="text-center text-caption text-medium-emphasis">
+        Showing {{ orders.from }} to {{ orders.to }} of {{ orders.total }} orders
+      </VCardText>
+    </VCard>
+  </div>
+</template>
diff --git a/website/resources/ts/Pages/Admin/Orders/Show.vue b/website/resources/ts/Pages/Admin/Orders/Show.vue
new file mode 100644
index 0000000..352e1ee
--- /dev/null
+++ b/website/resources/ts/Pages/Admin/Orders/Show.vue
@@ -0,0 +1,520 @@
+<script lang="ts" setup>
+import { Link, useForm } from '@inertiajs/vue3'
+import { computed, ref } from 'vue'
+import AdminLayout from '@/Layouts/AdminLayout.vue'
+import AppTextarea from '@/Components/app-form-elements/AppTextarea.vue'
+import { formatPrice } from '@/utils/resolvers'
+import type { StatusColor } from '@/types'
+
+interface OrderUser {
+  id: number
+  name: string
+  email: string
+  status: string
+}
+
+interface OrderPlan {
+  id: number
+  name: string
+  service_type: string
+  price: string
+  billing_cycle: string
+}
+
+interface OrderInvoice {
+  id: number
+  number: string
+  total: string
+  status: string
+}
+
+interface OrderService {
+  id: number
+  hostname: string | null
+  status: string
+  ipv4_address: string | null
+}
+
+interface OrderDetail {
+  id: number
+  user_id: number
+  plan_id: number
+  invoice_id: number | null
+  service_id: number | null
+  order_number: string
+  status: string
+  total: string
+  currency: string
+  payment_gateway: string | null
+  configuration: Record<string, string> | null
+  admin_notes: string | null
+  completed_at: string | null
+  cancelled_at: string | null
+  created_at: string
+  updated_at: string
+  user: OrderUser | null
+  plan: OrderPlan | null
+  invoice: OrderInvoice | null
+  service: OrderService | null
+}
+
+interface Props {
+  order: OrderDetail
+}
+
+defineOptions({ layout: AdminLayout })
+
+const props = defineProps<Props>()
+
+const confirmDialog = ref<boolean>(false)
+const confirmAction = ref<'process' | 'complete' | 'cancel'>('process')
+const confirmTitle = ref<string>('')
+const confirmMessage = ref<string>('')
+const confirmColor = ref<string>('info')
+
+const processForm = useForm({})
+const completeForm = useForm({})
+const cancelForm = useForm({})
+
+const notesForm = useForm({
+  admin_notes: props.order.admin_notes ?? '',
+})
+
+const isProcessing = computed<boolean>(() =>
+  processForm.processing || completeForm.processing || cancelForm.processing,
+)
+
+function openConfirmDialog(action: 'process' | 'complete' | 'cancel'): void {
+  confirmAction.value = action
+
+  if (action === 'process') {
+    confirmTitle.value = 'Process Order'
+    confirmMessage.value = `Are you sure you want to mark order ${props.order.order_number} as processing?`
+    confirmColor.value = 'info'
+  }
+  else if (action === 'complete') {
+    confirmTitle.value = 'Complete Order'
+    confirmMessage.value = `Are you sure you want to mark order ${props.order.order_number} as completed?`
+    confirmColor.value = 'success'
+  }
+  else {
+    confirmTitle.value = 'Cancel Order'
+    confirmMessage.value = `Are you sure you want to cancel order ${props.order.order_number}? This action cannot be undone.`
+    confirmColor.value = 'error'
+  }
+
+  confirmDialog.value = true
+}
+
+function executeAction(): void {
+  const action = confirmAction.value
+
+  if (action === 'process') {
+    processForm.post(`/orders/${props.order.id}/process`, {
+      preserveScroll: true,
+      onSuccess: () => { confirmDialog.value = false },
+    })
+  }
+  else if (action === 'complete') {
+    completeForm.post(`/orders/${props.order.id}/complete`, {
+      preserveScroll: true,
+      onSuccess: () => { confirmDialog.value = false },
+    })
+  }
+  else {
+    cancelForm.post(`/orders/${props.order.id}/cancel`, {
+      preserveScroll: true,
+      onSuccess: () => { confirmDialog.value = false },
+    })
+  }
+}
+
+function saveNotes(): void {
+  notesForm.put(`/orders/${props.order.id}/notes`, {
+    preserveScroll: true,
+  })
+}
+
+function resolveOrderStatusColor(statusVal: string): StatusColor {
+  const map: Record<string, StatusColor> = {
+    pending: 'warning',
+    processing: 'info',
+    completed: 'success',
+    cancelled: 'error',
+    failed: 'error',
+  }
+  return map[statusVal] ?? 'secondary'
+}
+
+function formatDate(dateStr: string | null): string {
+  if (!dateStr) return '---'
+  const date = new Date(dateStr)
+  return date.toLocaleDateString('en-US', { month: 'short', day: '2-digit', year: 'numeric' })
+}
+
+function formatDateTime(dateStr: string | null): string {
+  if (!dateStr) return '---'
+  const date = new Date(dateStr)
+  return date.toLocaleString('en-US', {
+    month: 'short',
+    day: '2-digit',
+    year: 'numeric',
+    hour: '2-digit',
+    minute: '2-digit',
+  })
+}
+
+function formatServiceType(type: string): string {
+  const map: Record<string, string> = {
+    vps: 'VPS',
+    dedicated: 'Dedicated',
+    web_hosting: 'Web Hosting',
+    hosting: 'Web Hosting',
+    game: 'Game Hosting',
+    game_server: 'Game Hosting',
+  }
+  return map[type] ?? type
+}
+
+function configurationEntries(): Array<{ key: string; value: string }> {
+  if (!props.order.configuration) return []
+  return Object.entries(props.order.configuration).map(([key, value]) => ({
+    key: key.replace(/_/g, ' ').replace(/\b\w/g, c => c.toUpperCase()),
+    value: String(value),
+  }))
+}
+</script>
+
+<template>
+  <div>
+    <!-- Header -->
+    <div class="d-flex align-center justify-space-between mb-6">
+      <div class="d-flex align-center gap-4">
+        <Link href="/orders">
+          <VBtn variant="text" icon="tabler-arrow-left" size="small" />
+        </Link>
+        <div>
+          <div class="d-flex align-center gap-2">
+            <span class="text-h4 font-weight-bold">Order {{ order.order_number }}</span>
+            <VChip
+              :color="resolveOrderStatusColor(order.status)"
+              size="small"
+              class="text-capitalize"
+            >
+              {{ order.status }}
+            </VChip>
+          </div>
+          <div class="text-body-2 text-medium-emphasis mt-1">
+            {{ order.user?.name ?? 'Unknown Customer' }} &middot; {{ order.user?.email ?? '' }}
+          </div>
+        </div>
+      </div>
+
+      <div class="d-flex gap-2">
+        <VBtn
+          v-if="order.status === 'pending'"
+          color="info"
+          variant="tonal"
+          :disabled="isProcessing"
+          @click="openConfirmDialog('process')"
+        >
+          <VIcon icon="tabler-player-play" start />
+          Process
+        </VBtn>
+
+        <VBtn
+          v-if="order.status === 'processing'"
+          color="success"
+          variant="tonal"
+          :disabled="isProcessing"
+          @click="openConfirmDialog('complete')"
+        >
+          <VIcon icon="tabler-check" start />
+          Complete
+        </VBtn>
+
+        <VBtn
+          v-if="order.status === 'pending' || order.status === 'processing'"
+          color="error"
+          variant="tonal"
+          :disabled="isProcessing"
+          @click="openConfirmDialog('cancel')"
+        >
+          <VIcon icon="tabler-x" start />
+          Cancel
+        </VBtn>
+      </div>
+    </div>
+
+    <VRow>
+      <!-- Order Details -->
+      <VCol cols="12" lg="6">
+        <VCard>
+          <VCardTitle class="d-flex align-center gap-2">
+            <VIcon icon="tabler-shopping-cart" size="22" />
+            <span>Order Details</span>
+          </VCardTitle>
+
+          <VCardText>
+            <VList density="compact" class="pa-0">
+              <VListItem>
+                <template #prepend>
+                  <span class="text-body-2 text-medium-emphasis" style="min-width: 140px;">Order Number</span>
+                </template>
+                <VListItemTitle class="text-body-2 font-weight-medium">
+                  {{ order.order_number }}
+                </VListItemTitle>
+              </VListItem>
+
+              <VListItem>
+                <template #prepend>
+                  <span class="text-body-2 text-medium-emphasis" style="min-width: 140px;">Total</span>
+                </template>
+                <VListItemTitle class="text-body-2 font-weight-medium">
+                  {{ formatPrice(order.total) }}
+                  <span class="text-uppercase text-medium-emphasis ms-1">{{ order.currency }}</span>
+                </VListItemTitle>
+              </VListItem>
+
+              <VListItem>
+                <template #prepend>
+                  <span class="text-body-2 text-medium-emphasis" style="min-width: 140px;">Gateway</span>
+                </template>
+                <VListItemTitle class="text-body-2 text-capitalize">
+                  {{ order.payment_gateway ?? 'N/A' }}
+                </VListItemTitle>
+              </VListItem>
+
+              <VListItem>
+                <template #prepend>
+                  <span class="text-body-2 text-medium-emphasis" style="min-width: 140px;">Created</span>
+                </template>
+                <VListItemTitle class="text-body-2">
+                  {{ formatDateTime(order.created_at) }}
+                </VListItemTitle>
+              </VListItem>
+
+              <VListItem v-if="order.completed_at">
+                <template #prepend>
+                  <span class="text-body-2 text-medium-emphasis" style="min-width: 140px;">Completed</span>
+                </template>
+                <VListItemTitle class="text-body-2 text-success">
+                  {{ formatDateTime(order.completed_at) }}
+                </VListItemTitle>
+              </VListItem>
+
+              <VListItem v-if="order.cancelled_at">
+                <template #prepend>
+                  <span class="text-body-2 text-medium-emphasis" style="min-width: 140px;">Cancelled</span>
+                </template>
+                <VListItemTitle class="text-body-2 text-error">
+                  {{ formatDateTime(order.cancelled_at) }}
+                </VListItemTitle>
+              </VListItem>
+            </VList>
+          </VCardText>
+        </VCard>
+
+        <!-- Customer Card -->
+        <VCard class="mt-4">
+          <VCardTitle class="d-flex align-center gap-2">
+            <VIcon icon="tabler-user" size="22" />
+            <span>Customer</span>
+          </VCardTitle>
+
+          <VCardText v-if="order.user">
+            <div class="d-flex align-center gap-3">
+              <VAvatar color="primary" variant="tonal" size="40">
+                <span class="text-body-1 font-weight-semibold">
+                  {{ order.user.name.charAt(0).toUpperCase() }}
+                </span>
+              </VAvatar>
+              <div>
+                <div class="text-body-1 font-weight-medium">
+                  {{ order.user.name }}
+                </div>
+                <div class="text-body-2 text-medium-emphasis">
+                  {{ order.user.email }}
+                </div>
+              </div>
+              <VSpacer />
+              <Link :href="`/customers/${order.user.id}`">
+                <VBtn variant="tonal" size="small" color="primary">
+                  View Customer
+                </VBtn>
+              </Link>
+            </div>
+          </VCardText>
+        </VCard>
+
+        <!-- Related Resources -->
+        <VCard v-if="order.invoice || order.service" class="mt-4">
+          <VCardTitle class="d-flex align-center gap-2">
+            <VIcon icon="tabler-link" size="22" />
+            <span>Related Resources</span>
+          </VCardTitle>
+
+          <VCardText>
+            <VList density="compact" class="pa-0">
+              <VListItem v-if="order.invoice">
+                <template #prepend>
+                  <span class="text-body-2 text-medium-emphasis" style="min-width: 140px;">Invoice</span>
+                </template>
+                <VListItemTitle>
+                  <Link :href="`/invoices/${order.invoice.id}`" class="text-body-2 font-weight-medium text-primary text-decoration-none">
+                    {{ order.invoice.number }}
+                  </Link>
+                </VListItemTitle>
+              </VListItem>
+
+              <VListItem v-if="order.service">
+                <template #prepend>
+                  <span class="text-body-2 text-medium-emphasis" style="min-width: 140px;">Service</span>
+                </template>
+                <VListItemTitle>
+                  <Link :href="`/services/${order.service.id}`" class="text-body-2 font-weight-medium text-primary text-decoration-none">
+                    Service #{{ order.service.id }}
+                  </Link>
+                </VListItemTitle>
+              </VListItem>
+            </VList>
+          </VCardText>
+        </VCard>
+      </VCol>
+
+      <!-- Plan & Configuration -->
+      <VCol cols="12" lg="6">
+        <!-- Plan Info -->
+        <VCard>
+          <VCardTitle class="d-flex align-center gap-2">
+            <VIcon icon="tabler-package" size="22" />
+            <span>Plan</span>
+          </VCardTitle>
+
+          <VCardText v-if="order.plan">
+            <VList density="compact" class="pa-0">
+              <VListItem>
+                <template #prepend>
+                  <span class="text-body-2 text-medium-emphasis" style="min-width: 140px;">Name</span>
+                </template>
+                <VListItemTitle class="text-body-2 font-weight-medium">
+                  {{ order.plan.name }}
+                </VListItemTitle>
+              </VListItem>
+
+              <VListItem>
+                <template #prepend>
+                  <span class="text-body-2 text-medium-emphasis" style="min-width: 140px;">Service Type</span>
+                </template>
+                <VListItemTitle class="text-body-2">
+                  {{ formatServiceType(order.plan.service_type) }}
+                </VListItemTitle>
+              </VListItem>
+
+              <VListItem>
+                <template #prepend>
+                  <span class="text-body-2 text-medium-emphasis" style="min-width: 140px;">Price</span>
+                </template>
+                <VListItemTitle class="text-body-2 font-weight-medium">
+                  {{ formatPrice(order.plan.price, order.plan.billing_cycle) }}
+                </VListItemTitle>
+              </VListItem>
+            </VList>
+          </VCardText>
+
+          <VCardText v-else class="text-center py-6">
+            <div class="text-medium-emphasis">
+              Plan information unavailable.
+            </div>
+          </VCardText>
+        </VCard>
+
+        <!-- Configuration -->
+        <VCard class="mt-4">
+          <VCardTitle class="d-flex align-center gap-2">
+            <VIcon icon="tabler-settings" size="22" />
+            <span>Configuration</span>
+          </VCardTitle>
+
+          <VCardText v-if="configurationEntries().length > 0">
+            <VList density="compact" class="pa-0">
+              <VListItem v-for="entry in configurationEntries()" :key="entry.key">
+                <template #prepend>
+                  <span class="text-body-2 text-medium-emphasis" style="min-width: 140px;">{{ entry.key }}</span>
+                </template>
+                <VListItemTitle class="text-body-2">
+                  {{ entry.value }}
+                </VListItemTitle>
+              </VListItem>
+            </VList>
+          </VCardText>
+
+          <VCardText v-else class="text-center py-6">
+            <VIcon icon="tabler-inbox" size="36" color="disabled" class="mb-2" />
+            <div class="text-medium-emphasis">
+              No configuration data.
+            </div>
+          </VCardText>
+        </VCard>
+
+        <!-- Admin Notes -->
+        <VCard class="mt-4">
+          <VCardTitle class="d-flex align-center gap-2">
+            <VIcon icon="tabler-notes" size="22" />
+            <span>Admin Notes</span>
+          </VCardTitle>
+
+          <VCardText>
+            <AppTextarea
+              v-model="notesForm.admin_notes"
+              placeholder="Add internal notes about this order..."
+              rows="4"
+              :error-messages="notesForm.errors.admin_notes"
+              counter="1000"
+              maxlength="1000"
+            />
+
+            <div class="d-flex justify-end mt-3">
+              <VBtn
+                color="primary"
+                variant="tonal"
+                :loading="notesForm.processing"
+                :disabled="notesForm.processing"
+                @click="saveNotes"
+              >
+                <VIcon icon="tabler-device-floppy" start />
+                Save Notes
+              </VBtn>
+            </div>
+          </VCardText>
+        </VCard>
+      </VCol>
+    </VRow>
+
+    <!-- Confirmation Dialog -->
+    <VDialog v-model="confirmDialog" max-width="500" persistent>
+      <VCard>
+        <VCardTitle class="text-h5 pa-5">
+          {{ confirmTitle }}
+        </VCardTitle>
+        <VCardText class="px-5 pb-2">
+          {{ confirmMessage }}
+        </VCardText>
+        <VCardActions class="pa-5">
+          <VSpacer />
+          <VBtn variant="text" :disabled="isProcessing" @click="confirmDialog = false">
+            Cancel
+          </VBtn>
+          <VBtn
+            :color="confirmColor"
+            variant="flat"
+            :loading="isProcessing"
+            @click="executeAction"
+          >
+            Confirm
+          </VBtn>
+        </VCardActions>
+      </VCard>
+    </VDialog>
+  </div>
+</template>
diff --git a/website/resources/ts/Pages/Services/Show.vue b/website/resources/ts/Pages/Services/Show.vue
index f54b634..5f8018d 100644
--- a/website/resources/ts/Pages/Services/Show.vue
+++ b/website/resources/ts/Pages/Services/Show.vue
@@ -83,18 +83,36 @@ const platformLabel = computed<string>(() => {
           Managed by {{ platformLabel }}
         </div>
       </div>
-      <VBtn
-        v-if="controlPanelUrl && !isTerminated"
-        :href="controlPanelUrl"
-        target="_blank"
-        rel="noopener noreferrer"
-      >
-        <VIcon
-          icon="tabler-external-link"
-          start
-        />
-        Open Control Panel
-      </VBtn>
+      <div class="d-flex ga-3">
+        <Link
+          v-if="service.status === 'active' && service.plan"
+          :href="`/services/${service.id}/upgrade`"
+          class="text-decoration-none"
+        >
+          <VBtn
+            color="primary"
+            variant="tonal"
+          >
+            <VIcon
+              icon="tabler-arrows-exchange"
+              start
+            />
+            Upgrade / Downgrade
+          </VBtn>
+        </Link>
+        <VBtn
+          v-if="controlPanelUrl && !isTerminated"
+          :href="controlPanelUrl"
+          target="_blank"
+          rel="noopener noreferrer"
+        >
+          <VIcon
+            icon="tabler-external-link"
+            start
+          />
+          Open Control Panel
+        </VBtn>
+      </div>
     </div>
 
     <!-- Suspended Notice -->
@@ -334,6 +352,24 @@ const platformLabel = computed<string>(() => {
           <VCardTitle>Quick Actions</VCardTitle>
           <VCardText>
             <div class="d-flex flex-column ga-3">
+              <Link
+                v-if="service.status === 'active' && service.plan"
+                :href="`/services/${service.id}/upgrade`"
+                class="text-decoration-none"
+              >
+                <VBtn
+                  block
+                  variant="tonal"
+                  color="primary"
+                >
+                  <VIcon
+                    icon="tabler-arrows-exchange"
+                    start
+                  />
+                  Upgrade / Downgrade
+                </VBtn>
+              </Link>
+
               <VBtn
                 v-if="controlPanelUrl"
                 :href="controlPanelUrl"
diff --git a/website/resources/ts/Pages/Services/Upgrade.vue b/website/resources/ts/Pages/Services/Upgrade.vue
new file mode 100644
index 0000000..b4ccb25
--- /dev/null
+++ b/website/resources/ts/Pages/Services/Upgrade.vue
@@ -0,0 +1,468 @@
+<script lang="ts" setup>
+import { ref, computed } from 'vue'
+import { Link, useForm } from '@inertiajs/vue3'
+import AccountLayout from '@/Layouts/AccountLayout.vue'
+import { formatPrice } from '@/utils/resolvers'
+import type { Plan } from '@/types'
+
+interface AvailablePlan extends Plan {
+  price_difference: number
+  is_upgrade: boolean
+}
+
+interface ServiceData {
+  id: number
+  hostname: string | null
+  ipv4_address: string | null
+  domain: string | null
+  status: string
+  service_type: string
+  plan: Plan
+}
+
+interface Props {
+  service: ServiceData
+  currentPlan: Plan
+  availablePlans: AvailablePlan[]
+}
+
+defineOptions({ layout: AccountLayout })
+
+const props = defineProps<Props>()
+
+const showConfirmDialog = ref<boolean>(false)
+const selectedPlan = ref<AvailablePlan | null>(null)
+
+const form = useForm({
+  plan_id: 0,
+})
+
+const upgradePlans = computed<AvailablePlan[]>(() =>
+  props.availablePlans.filter(plan => plan.is_upgrade),
+)
+
+const downgradePlans = computed<AvailablePlan[]>(() =>
+  props.availablePlans.filter(plan => !plan.is_upgrade),
+)
+
+const serviceLabel = computed<string>(() =>
+  props.service.hostname || props.service.domain || `Service #${props.service.id}`,
+)
+
+const confirmActionLabel = computed<string>(() => {
+  if (!selectedPlan.value) return ''
+  return selectedPlan.value.is_upgrade ? 'Upgrade' : 'Downgrade'
+})
+
+const confirmActionColor = computed<string>(() => {
+  if (!selectedPlan.value) return 'primary'
+  return selectedPlan.value.is_upgrade ? 'success' : 'warning'
+})
+
+function formatPriceDifference(difference: number): string {
+  const abs = Math.abs(difference).toFixed(2)
+  if (difference > 0) return `+$${abs}`
+  if (difference < 0) return `-$${abs}`
+  return '$0.00'
+}
+
+function openConfirmDialog(plan: AvailablePlan): void {
+  selectedPlan.value = plan
+  form.plan_id = plan.id
+  showConfirmDialog.value = true
+}
+
+function submitUpgrade(): void {
+  form.post(`/services/${props.service.id}/upgrade`, {
+    onSuccess: () => {
+      showConfirmDialog.value = false
+      selectedPlan.value = null
+    },
+  })
+}
+</script>
+
+<template>
+  <div>
+    <div class="mb-4">
+      <Link
+        :href="`/services/${service.id}`"
+        class="text-primary text-body-2 text-decoration-none"
+      >
+        &larr; Back to Service
+      </Link>
+    </div>
+
+    <!-- Page Header -->
+    <div class="d-flex align-center justify-space-between mb-6">
+      <div>
+        <div class="text-h4 font-weight-bold">
+          Upgrade / Downgrade
+        </div>
+        <div class="text-body-2 text-medium-emphasis mt-1">
+          {{ serviceLabel }} &mdash; Currently on <strong>{{ currentPlan.name }}</strong>
+        </div>
+      </div>
+    </div>
+
+    <!-- Current Plan -->
+    <VCard class="mb-6">
+      <VCardTitle class="d-flex align-center ga-2">
+        <VIcon
+          icon="tabler-star"
+          color="primary"
+          size="20"
+        />
+        Current Plan
+      </VCardTitle>
+      <VCardText>
+        <VRow>
+          <VCol
+            cols="12"
+            sm="4"
+          >
+            <div class="text-body-2 text-medium-emphasis">
+              Plan
+            </div>
+            <div class="text-h6 font-weight-bold mt-1">
+              {{ currentPlan.name }}
+            </div>
+          </VCol>
+          <VCol
+            cols="12"
+            sm="4"
+          >
+            <div class="text-body-2 text-medium-emphasis">
+              Price
+            </div>
+            <div class="text-h6 font-weight-bold mt-1">
+              {{ formatPrice(currentPlan.price, currentPlan.billing_cycle) }}
+            </div>
+          </VCol>
+          <VCol
+            cols="12"
+            sm="4"
+          >
+            <div class="text-body-2 text-medium-emphasis">
+              Service Type
+            </div>
+            <div class="text-body-1 text-capitalize mt-1">
+              {{ currentPlan.service_type }}
+            </div>
+          </VCol>
+        </VRow>
+
+        <div
+          v-if="currentPlan.features && Object.keys(currentPlan.features).length > 0"
+          class="mt-4"
+        >
+          <div class="text-body-2 text-medium-emphasis mb-2">
+            Features
+          </div>
+          <VList density="compact">
+            <VListItem
+              v-for="(value, key) in currentPlan.features"
+              :key="String(key)"
+            >
+              <template #prepend>
+                <VIcon
+                  icon="tabler-check"
+                  color="success"
+                  size="18"
+                />
+              </template>
+              <VListItemTitle class="text-body-2">
+                <span class="font-weight-medium text-capitalize">{{ String(key).replace(/_/g, ' ') }}:</span>
+                {{ value }}
+              </VListItemTitle>
+            </VListItem>
+          </VList>
+        </div>
+      </VCardText>
+    </VCard>
+
+    <!-- No Plans Available -->
+    <VCard v-if="availablePlans.length === 0">
+      <VCardText class="text-center py-12">
+        <VIcon
+          icon="tabler-arrows-exchange"
+          size="48"
+          class="text-medium-emphasis mb-4"
+        />
+        <div class="text-h6 text-medium-emphasis mb-2">
+          No alternative plans available
+        </div>
+        <div class="text-body-2 text-medium-emphasis">
+          There are no other plans available for this service type.
+        </div>
+      </VCardText>
+    </VCard>
+
+    <!-- Upgrade Plans -->
+    <div v-if="upgradePlans.length > 0">
+      <div class="text-h5 font-weight-bold mb-4 d-flex align-center ga-2">
+        <VIcon
+          icon="tabler-arrow-up"
+          color="success"
+          size="24"
+        />
+        Upgrade Options
+      </div>
+      <VRow class="mb-6">
+        <VCol
+          v-for="plan in upgradePlans"
+          :key="plan.id"
+          cols="12"
+          sm="6"
+          lg="4"
+        >
+          <VCard
+            class="h-100"
+            border
+          >
+            <VCardText>
+              <div class="d-flex align-center justify-space-between mb-2">
+                <div class="text-h6 font-weight-bold">
+                  {{ plan.name }}
+                </div>
+                <VChip
+                  color="success"
+                  size="small"
+                >
+                  {{ formatPriceDifference(plan.price_difference) }}/{{ currentPlan.billing_cycle }}
+                </VChip>
+              </div>
+
+              <div class="text-h5 font-weight-bold mb-4">
+                {{ formatPrice(plan.price, plan.billing_cycle) }}
+              </div>
+
+              <div
+                v-if="plan.description"
+                class="text-body-2 text-medium-emphasis mb-4"
+              >
+                {{ plan.description }}
+              </div>
+
+              <!-- Feature Comparison -->
+              <div
+                v-if="plan.features && Object.keys(plan.features).length > 0"
+                class="mb-4"
+              >
+                <VList density="compact">
+                  <VListItem
+                    v-for="(value, key) in plan.features"
+                    :key="String(key)"
+                  >
+                    <template #prepend>
+                      <VIcon
+                        icon="tabler-check"
+                        color="success"
+                        size="16"
+                      />
+                    </template>
+                    <VListItemTitle class="text-body-2">
+                      <span class="font-weight-medium text-capitalize">{{ String(key).replace(/_/g, ' ') }}:</span>
+                      {{ value }}
+                      <template v-if="currentPlan.features && currentPlan.features[String(key)] && currentPlan.features[String(key)] !== value">
+                        <span class="text-medium-emphasis text-caption ml-1">(currently: {{ currentPlan.features[String(key)] }})</span>
+                      </template>
+                    </VListItemTitle>
+                  </VListItem>
+                </VList>
+              </div>
+
+              <VBtn
+                color="success"
+                block
+                @click="openConfirmDialog(plan)"
+              >
+                <VIcon
+                  icon="tabler-arrow-up"
+                  start
+                />
+                Upgrade
+              </VBtn>
+            </VCardText>
+          </VCard>
+        </VCol>
+      </VRow>
+    </div>
+
+    <!-- Downgrade Plans -->
+    <div v-if="downgradePlans.length > 0">
+      <div class="text-h5 font-weight-bold mb-4 d-flex align-center ga-2">
+        <VIcon
+          icon="tabler-arrow-down"
+          color="warning"
+          size="24"
+        />
+        Downgrade Options
+      </div>
+      <VRow class="mb-6">
+        <VCol
+          v-for="plan in downgradePlans"
+          :key="plan.id"
+          cols="12"
+          sm="6"
+          lg="4"
+        >
+          <VCard
+            class="h-100"
+            border
+          >
+            <VCardText>
+              <div class="d-flex align-center justify-space-between mb-2">
+                <div class="text-h6 font-weight-bold">
+                  {{ plan.name }}
+                </div>
+                <VChip
+                  color="warning"
+                  size="small"
+                >
+                  {{ formatPriceDifference(plan.price_difference) }}/{{ currentPlan.billing_cycle }}
+                </VChip>
+              </div>
+
+              <div class="text-h5 font-weight-bold mb-4">
+                {{ formatPrice(plan.price, plan.billing_cycle) }}
+              </div>
+
+              <div
+                v-if="plan.description"
+                class="text-body-2 text-medium-emphasis mb-4"
+              >
+                {{ plan.description }}
+              </div>
+
+              <!-- Feature Comparison -->
+              <div
+                v-if="plan.features && Object.keys(plan.features).length > 0"
+                class="mb-4"
+              >
+                <VList density="compact">
+                  <VListItem
+                    v-for="(value, key) in plan.features"
+                    :key="String(key)"
+                  >
+                    <template #prepend>
+                      <VIcon
+                        icon="tabler-check"
+                        :color="currentPlan.features && currentPlan.features[String(key)] && currentPlan.features[String(key)] !== value ? 'warning' : 'success'"
+                        size="16"
+                      />
+                    </template>
+                    <VListItemTitle class="text-body-2">
+                      <span class="font-weight-medium text-capitalize">{{ String(key).replace(/_/g, ' ') }}:</span>
+                      {{ value }}
+                      <template v-if="currentPlan.features && currentPlan.features[String(key)] && currentPlan.features[String(key)] !== value">
+                        <span class="text-medium-emphasis text-caption ml-1">(currently: {{ currentPlan.features[String(key)] }})</span>
+                      </template>
+                    </VListItemTitle>
+                  </VListItem>
+                </VList>
+              </div>
+
+              <VBtn
+                color="warning"
+                block
+                @click="openConfirmDialog(plan)"
+              >
+                <VIcon
+                  icon="tabler-arrow-down"
+                  start
+                />
+                Downgrade
+              </VBtn>
+            </VCardText>
+          </VCard>
+        </VCol>
+      </VRow>
+    </div>
+
+    <!-- Confirmation Dialog -->
+    <VDialog
+      v-model="showConfirmDialog"
+      max-width="520"
+    >
+      <VCard v-if="selectedPlan">
+        <VCardTitle class="text-h5 pa-6 pb-2">
+          Confirm {{ confirmActionLabel }}
+        </VCardTitle>
+        <VCardText class="pa-6 pt-2">
+          <p class="text-body-1 mb-4">
+            Are you sure you want to {{ confirmActionLabel.toLowerCase() }} your service from
+            <strong>{{ currentPlan.name }}</strong> to <strong>{{ selectedPlan.name }}</strong>?
+          </p>
+
+          <VCard
+            variant="tonal"
+            :color="confirmActionColor"
+            class="mb-4"
+          >
+            <VCardText>
+              <div class="d-flex justify-space-between align-center">
+                <div>
+                  <div class="text-body-2 text-medium-emphasis">
+                    Price Change
+                  </div>
+                  <div class="text-h6 font-weight-bold">
+                    {{ formatPriceDifference(selectedPlan.price_difference) }}/{{ currentPlan.billing_cycle }}
+                  </div>
+                </div>
+                <div class="text-end">
+                  <div class="text-body-2 text-medium-emphasis">
+                    New Price
+                  </div>
+                  <div class="text-h6 font-weight-bold">
+                    {{ formatPrice(selectedPlan.price, selectedPlan.billing_cycle) }}
+                  </div>
+                </div>
+              </div>
+            </VCardText>
+          </VCard>
+
+          <VAlert
+            v-if="selectedPlan.is_upgrade"
+            type="info"
+            variant="tonal"
+            density="compact"
+            class="mb-0"
+          >
+            An invoice for the price difference will be generated.
+          </VAlert>
+          <VAlert
+            v-else
+            type="info"
+            variant="tonal"
+            density="compact"
+            class="mb-0"
+          >
+            A credit memo for the price difference will be applied to your account.
+          </VAlert>
+        </VCardText>
+        <VCardActions class="pa-6 pt-0">
+          <VSpacer />
+          <VBtn
+            variant="tonal"
+            :disabled="form.processing"
+            @click="showConfirmDialog = false"
+          >
+            Cancel
+          </VBtn>
+          <VBtn
+            :color="confirmActionColor"
+            :loading="form.processing"
+            @click="submitUpgrade"
+          >
+            <VIcon
+              :icon="selectedPlan.is_upgrade ? 'tabler-arrow-up' : 'tabler-arrow-down'"
+              start
+            />
+            Confirm {{ confirmActionLabel }}
+          </VBtn>
+        </VCardActions>
+      </VCard>
+    </VDialog>
+  </div>
+</template>
diff --git a/website/resources/ts/navigation/admin.ts b/website/resources/ts/navigation/admin.ts
index c446a74..ae5c32a 100644
--- a/website/resources/ts/navigation/admin.ts
+++ b/website/resources/ts/navigation/admin.ts
@@ -5,6 +5,7 @@ export const adminNavItems: NavItem[] = [
   { title: 'Plans', href: '/plans', icon: 'tabler-package', matchPrefix: '/plans' },
   { title: 'Customers', href: '/customers', icon: 'tabler-users', matchPrefix: '/customers' },
   { title: 'Services', href: '/services', icon: 'tabler-server', matchPrefix: '/services' },
+  { title: 'Orders', href: '/orders', icon: 'tabler-shopping-cart', matchPrefix: '/orders' },
   { title: 'Invoices', href: '/invoices', icon: 'tabler-file-invoice', matchPrefix: '/invoices' },
   { title: 'Coupons', href: '/coupons', icon: 'tabler-discount-2', matchPrefix: '/coupons' },
   { title: 'Audit Logs', href: '/audit-logs', icon: 'tabler-clipboard-list', matchPrefix: '/audit-logs' },
diff --git a/website/resources/ts/utils/resolvers.ts b/website/resources/ts/utils/resolvers.ts
index dc868ce..f42799e 100644
--- a/website/resources/ts/utils/resolvers.ts
+++ b/website/resources/ts/utils/resolvers.ts
@@ -31,6 +31,17 @@ export function resolveTransactionStatusColor(status: string): StatusColor {
   return map[status] ?? 'secondary'
 }
 
+export function resolveOrderStatusColor(status: string): StatusColor {
+  const map: Record<string, StatusColor> = {
+    pending: 'warning',
+    processing: 'info',
+    completed: 'success',
+    cancelled: 'error',
+    failed: 'error',
+  }
+  return map[status] ?? 'secondary'
+}
+
 export function resolveServiceStatusColor(status: string): StatusColor {
   const map: Record<string, StatusColor> = {
     active: 'success',
diff --git a/website/routes/account.php b/website/routes/account.php
index e5b603f..292e643 100644
--- a/website/routes/account.php
+++ b/website/routes/account.php
@@ -10,6 +10,7 @@ use App\Http\Controllers\Account\PlanController;
 use App\Http\Controllers\Account\ProfileController;
 use App\Http\Controllers\Account\ServiceController;
 use App\Http\Controllers\Account\SubscriptionController;
+use App\Http\Controllers\Account\UpgradeController;
 use Illuminate\Support\Facades\Route;
 
 Route::get('/dashboard', [DashboardController::class, 'index'])->name('account.dashboard');
@@ -32,6 +33,8 @@ Route::post('/checkout/{plan}', [CheckoutController::class, 'store'])->name('acc
 
 // Services
 Route::resource('services', ServiceController::class)->only(['index', 'show'])->names('account.services');
+Route::get('/services/{service}/upgrade', [UpgradeController::class, 'show'])->name('account.services.upgrade');
+Route::post('/services/{service}/upgrade', [UpgradeController::class, 'store'])->name('account.services.upgrade.store');
 
 // Subscriptions
 Route::get('/subscriptions', [SubscriptionController::class, 'index'])->name('account.subscriptions.index');
diff --git a/website/routes/admin.php b/website/routes/admin.php
index a0d05a1..d6e529b 100644
--- a/website/routes/admin.php
+++ b/website/routes/admin.php
@@ -6,7 +6,9 @@ use App\Http\Controllers\Admin\AuditLogController;
 use App\Http\Controllers\Admin\CouponController;
 use App\Http\Controllers\Admin\CustomerController;
 use App\Http\Controllers\Admin\DashboardController;
+use App\Http\Controllers\Admin\ImpersonationController;
 use App\Http\Controllers\Admin\InvoiceController;
+use App\Http\Controllers\Admin\OrderController;
 use App\Http\Controllers\Admin\PlanController;
 use App\Http\Controllers\Admin\ServiceController;
 use App\Http\Controllers\Admin\SettingsController;
@@ -44,7 +46,17 @@ Route::resource('coupons', CouponController::class)->names([
     'destroy' => 'admin.coupons.destroy',
 ])->except(['show']);
 
+Route::resource('orders', OrderController::class)->only(['index', 'show']);
+Route::post('orders/{order}/process', [OrderController::class, 'process'])->name('orders.process');
+Route::post('orders/{order}/complete', [OrderController::class, 'complete'])->name('orders.complete');
+Route::post('orders/{order}/cancel', [OrderController::class, 'cancel'])->name('orders.cancel');
+Route::put('orders/{order}/notes', [OrderController::class, 'updateNotes'])->name('orders.notes');
+
 Route::get('audit-logs', [AuditLogController::class, 'index'])->name('audit-logs.index');
 
 Route::get('settings', [SettingsController::class, 'index'])->name('admin.settings.index');
 Route::put('settings', [SettingsController::class, 'update'])->name('admin.settings.update');
+
+// Impersonation
+Route::post('impersonate/{user}', [ImpersonationController::class, 'start'])->name('impersonate.start');
+Route::post('impersonate/stop', [ImpersonationController::class, 'stop'])->name('impersonate.stop');
diff --git a/website/routes/marketing.php b/website/routes/marketing.php
index 0152adc..2ad051f 100644
--- a/website/routes/marketing.php
+++ b/website/routes/marketing.php
@@ -2,6 +2,7 @@
 
 declare(strict_types=1);
 
+use App\Http\Controllers\Marketing\ContactController;
 use App\Models\Plan;
 use Illuminate\Support\Facades\Route;
 use Inertia\Inertia;
@@ -25,6 +26,7 @@ Route::get('/pricing', function () {
 })->name('pricing');
 Route::get('/about', fn () => Inertia::render('Marketing/About'))->name('about');
 Route::get('/contact', fn () => Inertia::render('Marketing/Contact'))->name('contact');
+Route::post('/contact', [ContactController::class, 'store'])->name('contact.store');
 
 // Legal pages
 Route::get('/terms-of-service', fn () => Inertia::render('Marketing/TermsOfService'))->name('terms');