<?php

declare(strict_types=1);

use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;

return new class extends Migration
{
    public function up(): void
    {
        // Add department column to support_tickets if missing
        if (! Schema::hasColumn('support_tickets', 'department')) {
            Schema::table('support_tickets', function (Blueprint $table): void {
                $table->string('department')->default('general')->after('priority');
            });
        }

        Schema::create('ticket_replies', function (Blueprint $table): void {
            $table->id();
            $table->foreignId('ticket_id')->constrained('support_tickets')->cascadeOnDelete();
            $table->foreignId('user_id')->constrained()->cascadeOnDelete();
            $table->text('body');
            $table->boolean('is_staff_reply')->default(false);
            $table->timestamps();

            $table->index('ticket_id');
        });
    }

    public function down(): void
    {
        Schema::dropIfExists('ticket_replies');

        if (Schema::hasColumn('support_tickets', 'department')) {
            Schema::table('support_tickets', function (Blueprint $table): void {
                $table->dropColumn('department');
            });
        }
    }
};
